PrimeVenue ("we", "our", or "us") operates the website primevenue.app and provides digital wedding invitation design services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By placing an order or using our website, you agree to the terms described in this policy.
We collect information you provide directly when placing an order, including: full names of the bride and groom (in English and Arabic), wedding date, venue and address, city, email address, WhatsApp/phone number, color and font preferences, RSVP and music preferences, and any special requests or notes. We also collect technical data such as browser type, IP address, and pages visited for analytics and security purposes.
Your information is used exclusively to: (a) design and deliver your digital wedding invitation; (b) communicate with you about your order status, payment, draft review, and delivery; (c) send automated transactional emails (order confirmation, payment details, draft ready, delivery); (d) improve our services and website experience. We do not use your information for marketing without your explicit consent.
We do not sell, rent, or share your personal information with third parties, except: (a) service providers who assist in operating our platform (e.g., Brevo for email delivery), bound by confidentiality agreements; (b) when required by applicable law or legal process. All third-party providers are required to protect your data in accordance with applicable privacy laws.
We retain your order information for a period of two (2) years after delivery to handle any disputes or re-delivery requests. You may request deletion of your data at any time by contacting us at [email protected], subject to any legal obligations we may have to retain certain records.
We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); withdraw consent for any processing based on consent. To exercise these rights, contact us at [email protected].
Our website uses essential cookies to maintain session state and improve your browsing experience. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, though some features may not function correctly.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests, please contact us at: [email protected] or via WhatsApp at +971 569 080 878.
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